FREQUENTLY ASKED QUESTIONS

WHAT IS MY RIGHT SIZE?

At Stolen Desert, we specialize in oversized fits. If you're unsure about sizing, we suggest opting for one size down from your regular size. For instance, if you typically wear a medium, consider selecting a small from our collection. You can always upsize later if you prefer a looser fit. Additionally, our website features a comprehensive size guide with detailed measurements for each size, ensuring you find the perfect fit every time. Shop confidently knowing you'll get the right size with Stolen Desert.

WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?

For all our tees, machine wash with cold water works perfectly. We recommend air-drying them to maintain their quality. Please avoid dry cleaning, as it may affect the fabric. To prevent color bleed and shrinkage, always use cold water. And remember, do not iron the print directly to preserve its integrity. Keeping your tees looking fresh and vibrant is easy with these simple care instructions from Stolen Desert.

WHAT IS A PRE-ORDER?

Pre-ordering secures your item for purchase but ships on the specified date. Be sure to read product descriptions for pre-order details.

WHERE DO WE DELIVER?

We ship worldwide to all 192 countries, ensuring your order reaches you no matter where you are.

WHERE IS MY ORDER SHIPPED FROM?

All online orders are dispatched from our fulfillment center based in New Delhi, ensuring efficient shipping and delivery.

WHAT ARE THE DELIVERY CHARGES?

At StolenDesert.com, all online orders within India qualify for free shipping. For international orders, additional shipping charges apply, which are calculated based on the delivery address during checkout

WHEN CAN I EXPECT MY DELIVERY?

We ship all orders within 24 hours of receipt, unless specified otherwise for pre-orders. Please check your spam folder for our email. Domestic orders typically arrive within 2-5 working days, while international orders may take 5-10 working days for delivery.

WHICH COURIER DO WE USE?

We primarily use Delhivery Air Courier Service for swift domestic deliveries, ensuring the fastest shipping experience. For other pincodes, our shipping aggregator selects the most reliable courier partner for prompt delivery.

HOW CAN I TRACK MY ORDER?

"You'll receive an email containing your tracking information and estimated delivery date, courtesy of our shipping aggregation service. For international orders, we utilize a local courier service provider and personally provide you with the tracking number. Furthermore, we send an order confirmation message to your registered WhatsApp number for added convenience.

WHY IS MY ORDER NOT SHIPPED AFTER IT IS CONFIRMED?

Occasionally, logistical challenges beyond our control may cause delays in shipping your order. Rest assured, we're committed to fulfilling all confirmed orders and ensuring your satisfaction.

WHY IS MY ORDER NOT DELIVERED AFTER THE MENTIONED DATE?

Due to logistical challenges beyond our control, delays in delivery may occur on the expected date. Please don't hesitate to reach out to us, and we'll promptly address any issues to ensure your order is delivered as soon as possible.

HOW DO I CONFIRM MY ORDER STATUS?

Your order will be confirmed with a unique 5-digit order number (e.g., #55555). We strive to ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.

I CANNOT PLACE AN ORDER ONLINE.

No problem! Reach out to our WhatsApp chat, and you can place an order over the phone instantly by mentioning the required product and providing all the necessary shipping details

CAN I CANCEL OR AMEND MY ORDER?

Once an order is confirmed with an order number, it cannot be cancelled. We will proceed to fulfill the order promptly. However, you can modify the order for size or product as long as it is in the 'unfulfilled' status. Once the AWB is printed for an order, changes cannot be made. Simply drop an email to support@stolendesert.com immediately with your order number and the changes to be made, and our team will happily assist you.

CAN I CHANGE MY DELIVERY ADDRESS?

Amendments to the delivery address can be made provided the order is in the 'unfulfilled' status. Once the AWB is printed for an order, changes cannot be made. To do so, simply drop an email to support@stolendesert.com immediately with your order number and the changes to be made, and our team will gladly assist you.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE?

At our brand, we're dedicated to offering our customers exclusive and unique designs that set them apart. Therefore, we do not restock designs or sizes once they're sold out. This ensures our customers enjoy the exclusivity of our brand and eagerly anticipate our next drop.

I WON’T BE HOME TO ACCEPT MY ORDER. WHAT SHOULD I DO?

We recommend having your order delivered to an address where someone can accept it. If no one is available, our couriers will make two more delivery attempts before returning the order to origin (RTO). To prevent an RTO, please inform us at support@stolendesert.com, and we'll hold the shipment until you're available.

HAVE RECEIVED A FAULTY/DAMAGED PRODUCT. WHAT DO I DO?

Please email support@stolendesert.com with your order number and pictures of the defects. Once confirmed, our team will send you an email stating that your product will be recalled to the warehouse, and a fresh piece will be shipped to you.